Customer satisfaction is at the heart of every business and we know that a small reduction can put you into financial hardship. Program management is a relatively easy way to help your business meet and even exceed customer satisfaction. Today, we are going to teach you what program management is, and how you can use it to engage customers and exceed their expectations.
Advanced Product Quality Planning (APQP) enables product quality to improve and ensure that customer needs and wants are satisfied. APQP includes a number of procedures structured in such a manner that it satisfies customers. Here is a closer look at the basics of APQP and how it works to benefit your business.